Help with MeerKatta

For questions or a problem with the app, open More → Plan & Access → Get help, or email hello@meerkatta.com. An account and paid plan are not required to contact us.

Do I need an account on iOS?

No. You can buy through the App Store, restore eligible Apple purchases and use purchased features without registering a MeerKatta account. You can sign in later to associate eligible purchases with an account. Library and supported iCloud sync use separate Apple storage paths.

Restore an Apple purchase

Use the Apple Account that made the purchase. Open Plan & Access and choose Restore Purchases in Manage access. Apple may ask you to authenticate. A MeerKatta account is not required. Restoration recovers eligible access; it does not restore Library content deleted from your device or private Apple storage. An expired subscription may appear in purchase history without providing active access.

Choose a plan

Monthly and annual subscriptions include managed transcription and polishing. MeerKatta + Your AI is a separate one-time purchase enabling supported providers using your own keys; provider charges are separate. Check the App Store sheet for your price, trial eligibility and renewal terms.

Apple Speech is optional

Apple Speech provides backup transcription when supported by your device and selected language. You can choose Not now and configure it later in Providers & Keys. Cloud transcription does not require Speech Recognition permission. Microphone access is required to record your voice.

Manage a subscription or refund

Manage Apple subscriptions in Apple's subscription settings. Deleting an account or uninstalling the app does not cancel a subscription. Request App Store refunds through Apple. For website/Mac purchases, contact us and see the refund policy.

Read support replies

Reopen Get help to see your request history and dated replies. A reply email is optional. The form includes app build and OS version; recordings, transcripts, provider keys and credentials are not automatically attached. Do not include passwords or API keys in your message.

See our privacy policy and terms for how purchases, service access and support are handled.