Privacy Policy

Effective: 2026-10-11

MeerKatta is operated by Lugugul llc. This policy explains what information the app and our services process, why we use it, and your choices.

1. Audio, writing and personalization

MeerKatta records audio after you start a capture. Depending on your settings and availability, it transcribes with Apple Speech, a supported provider using your API key, or a managed cloud provider. Apple Speech is an optional backup; on-device recognition depends on the language and device. Speech Recognition permission is not required for cloud transcription.

Cloud transcription processes your recording. Polishing processes your transcript and may include the vocabulary, tone preferences, phrases or writing sample needed for your requested result. Managed requests pass through our Supabase service to configured AI providers. Own-provider requests use your provider credentials. Providers process this information under their applicable terms and privacy policies.

Our managed usage database records operational metadata rather than audio, transcripts, polished output, vocabulary or writing samples. We do not operate a server-side Library of your captures. This does not mean that cloud processing never passes through our servers.

2. Device storage and Apple services

Your Library is saved locally. Supported Library and settings sync use Apple iCloud when enabled. Provider keys are stored in Apple Keychain and may sync through iCloud Keychain when that Apple feature is enabled. These Apple storage paths are separate from MeerKatta sign-in; registering does not upload your Library to a MeerKatta account database. You control Apple storage through your device and Apple account settings.

3. Optional accounts and guest service access

Purchasing, restoring eligible Apple purchases and using purchased iOS features do not require a MeerKatta registration. To authenticate requests and protect purchase access, our backend uses a guest service identifier and authentication session. These do not require you to provide a name or email.

If you choose to sign in with Apple or Google, Supabase processes your account identifier, email, profile information supplied by the sign-in provider, and authentication metadata. We use these for sign-in, eligible purchase association, account activity and access recovery. An eligible guest purchase can be linked when you sign in later. Account linking is optional and does not change the quality of purchased processing.

4. Purchases

Apple handles App Store payments. Paddle handles eligible website and Mac purchases as Merchant of Record. We do not receive your full card number, CVV or Apple payment credentials. Older Mac releases may use Keygen license and activation records.

Our service stores purchase evidence needed to grant and restore access: billing source, product, transaction or subscription identifiers, signed purchase evidence, status, renewal and paid-through information, test or production environment, and associations with a guest service identity or optional account. Subscriptions and one-time purchases are separate records. Restoring access does not restore deleted Library content.

5. Service activity and security

We store operational records such as service or account identifiers, platform and app version, processing operation, provider and model, audio duration, input/output size or token estimates, processing time, status and error codes, and estimated service cost. Account features may also use capture activity counts. We use these for app functionality, service analysis, troubleshooting, capacity and cost management, purchase recovery and abuse prevention.

Security checks can use installation identifiers, device/app verification information, request proofs and network-related abuse signals. These controls work independently of whether you provide an email. We do not use advertising identifiers or combine these records with third-party advertising data.

6. Support

You can contact us through Get help without a paid plan or registered MeerKatta account. We store the message you choose to send, its case reference, timestamps, replies, service/account association, and app build and OS version. A reply email is optional. Recordings, transcripts, provider keys and credentials are not automatically attached; anything you type into the message is part of your request.

Replies are available in Get help. If you provide an email, it may be used for support correspondence. You can also email hello@meerkatta.com. Support messages are available to authorized staff. Supabase stores correspondence; our mail services, including Resend and Hostinger Mail, handle support notifications and email.

7. Diagnostics

Sentry provides crash and error reporting, enabled by default and controllable in Permissions settings. Reports can contain stack traces, app/OS/device details, an installation identifier and controlled technical state markers. We disable automatic UI/network breadcrumbs and performance tracing on iOS, and configure Sentry not to send default personally identifying information. We do not intentionally attach capture content, provider keys, vocabulary or writing samples. Operational processing performance and errors are recorded separately as described above.

8. Website information and service providers

We do not use browsing analytics or advertising pixels. If you vote for a future feature, we store the vote and a random first-party cookie so you can remember or withdraw it. The cookie lasts up to one year. The endpoint uses a short-lived keyed IP hash to limit abuse, not a stored raw IP address. Hosting access logs are managed by the hosting provider.

Apple provides distribution, purchases, sign-in, Speech, Keychain and iCloud. Supabase provides authentication, purchase/service records, managed request routing, support and operational data. Paddle provides eligible web/Mac billing; Keygen supports older Mac licensing. Sentry provides diagnostics. AI providers process requested transcription and polishing. Resend and Hostinger Mail handle support email. These services may process information in multiple countries, including the United States, under their applicable safeguards and policies.

9. Retention and deletion

Local and iCloud content remains until you edit or delete it using the app or Apple controls. Account and guest service data are handled through the deletion controls available in Plan & Access. We retain service, purchase, support and security records as needed to provide and recover access, handle correspondence, reconcile billing, prevent duplicate claims or abuse, and meet legal obligations. Purchase evidence and privacy-minimized deletion records may be retained after account or guest-data deletion. Billing and diagnostic providers also have their own applicable retention requirements.

Deleting an account or guest service data does not cancel an Apple subscription, request an Apple refund, or delete content from your private Apple storage. Manage Apple subscriptions through Apple's subscription settings. Contact us about eligible Paddle subscriptions or other privacy requests.

10. Your choices

You can purchase and use iOS features without registration, link an account later, defer optional Apple Speech setup, choose supported processing providers, disable crash reporting, and edit/export/delete Library content. To request access, correction, deletion or other privacy rights available where you live, contact hello@meerkatta.com. We may ask for proportionate proof that the request concerns your data or purchase.

We use encrypted transport, provider-signed purchase verification, Keychain storage, server-side credentials and scoped database access. No system is perfectly secure. MeerKatta is not directed to children under 13. We update this policy's effective date when it changes and provide notice of material changes as appropriate.

11. Contact